Fenwick Bond Street

Fenwick Bond Street is a destination store for beauty lovers, situated in the heart of London's prestigious Mayfair, their beauty hall is an oasis of leading names. A select range of Liz Earle Naturally Active Skincare products is now available in store.

For any other queries, please contact our friendly customer centre team on +44 (0)1983 813913 or email naturallyactive@lizearle.com.

I visited Fenwick in Bond Street today and was browsing your counter. Your advisor greeted me in a friendly way but I told her I was just browsing and so she left me alone (exactly what I wanted her to do). Having had rather unsatisfactory service at another counter where they seemed unable to advise me on what to do about dry, forty-something skin, and failed to even sell me some moisturiser, I thought I would pop back to your counter. Your advisor, whose name is Patricia (it's a great idea to have a name badge the customer can actually read) remembered me and asked if she might be able to help. All I can say is that if I am served with greater competence, charm, product knowledge, interest and sincerity this year, I will be amazed. I bought a few different products, and had a number of others demonstrated to me without feeling pressurised into buying them straight away. After I had paid she offered me a hand and arm massage which was very welcome and perfectly executed. There is an overwhelming amount of choice in your market and I often wonder how beauty companies manage to achieve differentiation. Well you have certainly succeeded with this consumer. I wish your business every success and long may this member of your team continue to work for you. I will certainly be back and will be telling friends about my experience today.Hilary Murray Hill, London